Q: Can I be seen immediately?

A: If there is an available spot, we will book you in. If there is no spot available, we will book you in at the next available time to suit your schedule.

Q: Do I need a referral?

A: A referral is not needed, however if one is given to you by your treating doctor it is advised that you bring it with you.

Q: How often do I need to visit?

A: It depends on your condition; your therapist will advise you how often you need to visit.

Q: How long will the treatment take?

A: Consultations are 30 minutes long.

Q: What do I need to bring?

A: Your referral (if you have one), X-rays, scans and reports you may have relating to the injury.

Q: What do I need to wear?

A: There is nothing specific you need to wear, however comfortable gym clothing is recommended.

Q: Do you accept Private Health Funds?

A: Yes we do. For your convenience we have Hicaps & Eftpos facilities on site, making it easier to claim for treatments provided without having to visit your health fund or your local ATM.

Q: Is Bulk Billing available?

A: Yes it is. However in order to be covered under Medicare you must be referred by your GP under an ‘Enhanced Primary Care Plan’ also known as an ‘EPC’.

Q: What is and 'Enhanced Primary Care Plan'?

A: It is a Referral form under Medicare for patients with a chronic medical condition and complex care needs which you can obtain only from your GP. (PLEASE NOTE THAT NOT ALL PATIENTS ARE ELIGIBLE UNDER THIS PLAN. PLEASE CHECK WITH YOUR GP).

Q: Where is the best place to park?

A: There is no available street parking, therefore Westpoint Shopping Centre is the best place to park. The first 3 hours are free with the Car Park closing at 11pm.

Rehabilitation and Return to Work Services

Q: What is a Rehab Provider?

A: Rehabilitation providers help assist injured workers return to work by providing expert advice and services in consultation with workers, employers and insurers that are tailored to their specific circumstances.

Q: What services can a Rehab Provider help you with?

A: The rehab provider will assess both you and your employer’s needs in order to:

  • Provide advice about equipment or modifying the workers job
  • Help the employer find suitable duties for the worker
  • Facilitate communication between the worker, employer, doctor and insurer
  • Or in the circumstance where the worker is unable to return to their job will provide assistance with identifying and obtaining a new job.

Q: What are your rights if you are injured at work?

A: You as the injured worker have the RIGHT to:

  • Choose your nominated treating doctor
  • Choose you rehabilitation Provider
  • Have a say in your return to work plan
  • Choose you treatment providers

If you feel you would like more information about our Rehabilitation Services, please ask our friendly admin team to arrange for you to speak to one of our consultants from Dynamic Occupational Services.